The format
Australian public sector interviews almost always follow the same format. A panel of two to four people — usually the hiring manager, an HR representative, and one or two subject matter experts — sits across from you. Each panel member has a scoring sheet.
The panel asks a set of pre-agreed questions, typically one per selection criterion. Every candidate gets the same questions in the same order. The panel can ask follow-up or clarifying questions, but they can't coach you or lead you to a better answer.
You'll usually have 30 to 45 minutes. Some panels allow preparation time (10-15 minutes with the questions beforehand). If you're offered prep time, use every second of it.
How scoring works
Each criterion is scored independently, usually on a scale of 1 to 5 or 1 to 10. The panel scores based on evidence — not how confident or articulate you seem, but what concrete examples you provide.
This is why STAR matters so much. A polished speaker who gives vague answers will score lower than a nervous candidate who provides specific, evidence-based examples.
Most panels use a consensus scoring approach: they discuss each candidate after all interviews are done and agree on a score for each criterion. Your total score across all criteria determines the merit order.
What panels are looking for
- Relevant evidence. Did you answer the actual criterion, or did you talk about something adjacent?
- Level-appropriate examples. An EL1 candidate should demonstrate strategic thinking and leadership. An APS5 should demonstrate strong technical execution and problem-solving. Pitching your examples at the wrong level hurts you.
- Specificity. Names, dates, numbers, outcomes. The more concrete, the more credible.
- Self-awareness. What did you learn? What would you do differently? Panels appreciate candidates who reflect honestly.
Before the interview
- Re-read the job ad and selection criteria the morning of
- Prepare one strong STAR example per criterion, plus a backup
- Practise speaking your answers aloud — it's different from reading them silently
- Time yourself. Two to three minutes per response.
- Bring a glass of water. Take a sip between questions to collect your thoughts.
During the interview
- It's fine to pause before answering. A five-second pause feels long to you but normal to the panel.
- If you don't understand a question, ask them to repeat it. This is expected.
- If your mind goes blank, describe the Situation first — the rest usually follows once you're in the story.
- Address all panel members, not just the person who asked the question.
- If you finish early, it's fine to say "That covers the key points. Happy to go into more detail on any part of that."
After the interview
Panels typically contact the successful candidate within one to three weeks. If you're placed on a merit pool, you may be offered a role weeks or months later. It's appropriate to email the contact officer after two weeks if you haven't heard back.